Metropolitan Police Service
The home page of the Metropolitan Police, London responsib le for the delivery of policing services in 32 of the 33 London municipalities.
The police force specifically undertaking policing work in the 'square mile' of the city of London.
A national police service responsible for policing the London Underground, Docklands Light Railway and railway stations and lines in the London area.
First contact the MPS
You can raise a complaint with the MPS either online here
or by post to:
DPS Complaints and Satisfaction Team
Call 101 to make a complaint via telephone. Please note that this is not a telephone number for the DPS but puts you through to the Central Communications Command where a call handler will take the details of the complaint.
You can also complain to the IPCC
Independent Police Complaints Commission
The Met is accountable for the money spent carrying out its duties and the way it enforces the law but that accountability is not easy to understand because the systems for managing the MPS and scrutinising its services are complex and 'online accountability' is weak and fragmented.
- Who manages the Metropolitan Police?
- What is the Mayor's Office for Policing and Crime (MOPAC)?
- Why are the police expected to consult with their local communities?
- Where are the services responsible for community safety in London?
- When is the work of the police scrutinised?
site has been developed to try to answer those questions and foster a better understanding of the
management of London's police and how the police service is accountable
to the public.
Our aim is to provide at one location, the basic information about the who, what, why, when and how, of the Metropolitan Police, MOPAC and their crime reduction partners.
Strategic, Tactical and Operational Management
The Metropolitan Police Service (MPS) is London and the UK's leading police body. It has always had a focus on policing which covered the London area and some surrounding municipalities and is a lead police service counter- terrorism.
The management of the service was, until 1999, the responsibility of the Commissioner of the Metropolitan Police and the Home Secretary - who consulted London municipalities on matters such as the appointment of a new Commissioner (on recommendation to the Queen), resourcing and targets. This position changed with the establishment of a tripartite strategic management (with the Commissioner retaining strategic, tactical and operational responsibilities over day to day work); when the Metropolitan Police Authority (MPA) was established as the external strategic management body of the Metropolitan Police - in line with the structure established for the other police services of England and Wales.
with the appointment of the Mayor of London as the Chair of the
Metropolitan Police (in 2010) and then with the statutory establishment
of the Mayor's Office for Policing and Crime (MOPAC) the strategic
management of the MPS has changed radically. There is still a tripartite
management of the service but this has now moved from a Police
Authority driven strategic agenda to an 'elected Police and Crime
Commissioner' model - with the officially titled Her Majesties
Commissioner of Police for the Metropolis becoming the chief operating
officer of the MPS.