Metropolitan Police Service


The home page of the Metropolitan Police, London responsib le for the delivery of policing services in 32 of the 33 London municipalities.

City of London Police

The police force specifically undertaking policing work in the 'square mile' of the city of London.

British Transport Police

A national police service responsible for policing the London Underground, Docklands Light Railway and railway stations and lines in the London area.

Policing complaints

First contact the MPS
If you have a complaint about specific incidents with the police, you should first of all make the complaint to the MPS so they can carry out a local investigation.

You can raise a complaint with the MPS either online here

or by post to:

DPS Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London SW6 1TR

Call 101 to make a complaint via telephone. Please note that this is not a telephone number for the DPS but puts you through to the Central Communications Command where a call handler will take the details of the complaint.
Minicom 020 8785 8666
Textrelay no: 18001 is available for deaf and hard of hearing people.

You can also complain to the IPCC
You can raise a complaint with the IPCC using the online form or by post to:

Independent Police Complaints Commission
90 High Holborn
or via the complaint line on: Tel: 0853 002 00

Through its work, the Met provides its territorial policing services to 7.2 million people in 32 London boroughs. It  also has significant national responsibilities, such as co-ordinating and leading on UK-wide national counter-terrorism matters.


The Met is accountable for the money spent carrying out its duties and the way it enforces the law but that accountability is not easy to understand because the systems for managing the MPS and scrutinising its services are complex and 'online accountability' is weak and fragmented.

  • Who manages the Metropolitan Police?
  • What is the Mayor's Office for Policing and Crime (MOPAC)?
  • Why are the police expected to consult with their local communities?
  • Where are the services responsible for community safety in London?
  • When is the work of the police scrutinised?

This site has been developed to try to answer those questions and foster a better understanding of the management of London's police and how the police service is accountable to the public.

Our aim is to provide at one location, the basic information about the who, what, why, when and how, of the Metropolitan Police, MOPAC and their crime reduction partners.

Strategic, Tactical and Operational Management

The Metropolitan Police Service (MPS) is London and the UK's leading police body. It has always had a focus on policing which covered the London area and some surrounding municipalities and is a lead police service counter- terrorism.

The management of the service was, until 1999, the responsibility of the Commissioner of the Metropolitan Police and the Home Secretary - who consulted London municipalities on matters such as the appointment of a new Commissioner (on recommendation to the Queen), resourcing and targets. This position changed with the establishment of a tripartite strategic management (with the Commissioner retaining strategic, tactical and operational responsibilities over day to day work); when the Metropolitan Police Authority (MPA) was established as the external strategic management body of the Metropolitan Police - in line with the structure established for the other police services of England and Wales.

Initially, with the appointment of the Mayor of London as the Chair of the Metropolitan Police (in 2010) and then with the statutory establishment of the Mayor's Office for Policing and Crime (MOPAC) the strategic management of the MPS has changed radically. There is still a tripartite management of the service but this has now moved from a Police Authority driven strategic agenda to an 'elected Police and Crime Commissioner' model - with the officially titled Her Majesties Commissioner of Police for the Metropolis becoming the chief operating officer of the MPS.

In that context the structures below should be understood.


MOPAC Annual Report 2015-16

Updated June 2017