Metropolitan Police Service


The home page of the Metropolitan Police, London responsib le for the delivery of policing services in 32 of the 33 London municipalities.

City of London Police

The police force specifically undertaking policing work in the 'square mile' of the city of London.

British Transport Police

A national police service responsible for policing the London Underground, Docklands Light Railway and railway stations and lines in the London area.

Policing complaints

First contact the MPS
If you have a complaint about specific incidents with the police, you should first of all make the complaint to the MPS so they can carry out a local investigation.

You can raise a complaint with the MPS either online here

or by post to:

DPS Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London SW6 1TR

Call 101 to make a complaint via telephone. Please note that this is not a telephone number for the DPS but puts you through to the Central Communications Command where a call handler will take the details of the complaint.
Minicom 020 8785 8666
Textrelay no: 18001 is available for deaf and hard of hearing people.

You can also complain to the IPCC
You can raise a complaint with the IPCC using the online form or by post to:

Independent Police Complaints Commission
90 High Holborn
or via the complaint line on: Tel: 0853 002 00

Strategic, Tactical and Operational Management

The Metropolitan Police Service (MPS) is London and the UK's leading police body. It has always had a focus on policing which covered the London area and some surrounding municipalities and is a lead police service counter- terrorism.

The management of the service was, until 1999, the responsibility of the Commissioner of the Metropolitan Police and the Home Secretary - who consulted London municipalities on matters such as the appointment of a new Commissioner (on recommendation to the Queen), resourcing and targets. This position changed with the establishment of a tripartite strategic management (with the Commissioner retaining strategic, tactical and operational responsibilities over day to day work); when the Metropolitan Police Authority (MPA) was established as the external strategic management body of the Metropolitan Police - in line with the structure established for the other police services of England and Wales.

Initially, with the appointment of the Mayor of London as the Chair of the Metropolitan Police (in 2010) and then with the statutory establishment of the Mayor's Office for Policing and Crime (MOPAC) the strategic management of the MPS has changed radically. There is still a tripartite management of the service but this has now moved from a Police Authority driven strategic agenda to an 'elected Police and Crime Commissioner' model - with the officially titled Her Majesties Commissioner of Police for the Metropolis becoming the chief operating officer of the MPS.

In that context the structures below should be understood.

The MPS Management Board

Th MPS Management Board is responsible for the strategic direction of the MPS (this excludes the City of London and the London rail network which have their own police service and structure - see right hand column). It is the MPS's most senior decision-making body and it:

  • prioritises the allocation of resources, to match development and delivery requirements
  • is accountable for managing the operational requirements of the service and
  • ratifies policies put forward by both the Performance Review and Resource Allocation Committees.

The Board is composed of the senior leadership including the Commissioner, Deputy Commissioner, the four Assistant Commissioners and the civilian support directors.

Currently the Board members are Commissioner for the Metropolitan Police is Cressida Dick and the Deputy Commissioner is Craig Mackey and the following Business Group lead officers:

  • Specialist Crime and Operations - Assistant Commissioner Pat Gallan
  • Territorial Policing - Assistant Commissioner Martin Hewitt
  • Security and Protection - Assistant Commissioner Mark Rowley
  • Professionalism - Temporary Assistant Commissioner Fiona Taylor
  • People and Change (Director) - Robin Wilkinson
  • Commercial & Finance (Director) - Lynda McMullan
  • Legal Services (Director) - Hugh Giles
  • Media & Communications (Director) - Martin Fewell
  • Digital Policing (Director) - Angus McCallum

The details of the board's specific responsibilities are indicated on the MPS Executive Structure Chart (June 2017).

Work of the MPS Management Board

The work of the management board is public although many of the details of its deliberations are 'restricted'. However, it operates in a similar way to any other Board of Directors, receiving presentations and reports on day to day strategic, tactical and operational issues and deliberating and concluding on recommendations that might be contained in the reports. There are standing items to consider - such as those provided by the civilian and uniformed directors themselves (overarching financial reports, human resources, tactical deployment matters etc.), reports on the implementation of policies and specific topical presentations and reports.

An Example of Management Board Work

An indicator of the types of subject and the potential depth of information can be seen in Elizabeth Filkin’s advice to the Metropolitan Police (January 2012) on the ethical issues arising from the relationship between the police and press. The Terms of reference of reference for her advice were:

“To advise the Commissioner of Police of the Metropolis and his Management Board as follows:

  • Generally as to ethical issues arising from the relationship between police and media;
  • The proper purpose of the relationship between senior officers/staff and more junior officers/staff and media executives and reporters at all levels;
  • Steps that should, or might, be taken to improve public confidence in police/media relations;
  • Whether there are practicable steps that should be taken to improve transparency of police/press relationships;
  • What, if any, hospitality is it acceptable for police officers/staff to receive or provide from/to the media; What evidence in relation to these issues should be led by the MPS to the Public Inquiry announced by the Prime Minister on 13 July 2011?”
The Key Messages from the review
  1. It is critical for policing legitimacy that the MPS are as open and transparent as they can be and the media plays an important part in this. On occasions the MPS has not been open enough in providing the right information to the public.

  2. The media is vitally important in holding the MPS to account on behalf of the public.

  3. The media is essential in informing the public about the work of the police service and its role in the justice system.

  4. It is impossible for an organisation to control every contact with the media. Any proposed solution will rely on police officers and police staff ‘living’ a set of core principles and making judgements about their application.

  5. In the past it has not been sufficiently clear to police officers and staff what principles should underpin contact with the media. This has resulted in practices which have been damaging.

  6. Where relationships with the media appear partial or selective, this creates a serious problem which is damaging to public confidence and to the MPS.

  7. Police officers and staff are the best ambassadors for the organisation in providing information to the public. They are part of the public they serve.

  8. The problems that I have been told about and the changes that I suggest are to do with broad organisational issues including leadership and management throughout the MPS. A narrow view focused only on the specific task of handling the media will not be productive.

A copy of the full report can be found here.


MOPAC Annual Report 2015-16

Updated June 2017